News about local participation;

3 June 2016

Sustainability and transformation plan

Healthwatch Torbay, Healthwatch Devon, NEW Devon CCG and South Devon and Torbay CCG invite you to an information and engagement event on Tuesday 21 June at Upton Vale main hall, Torquay, TQ1 3HY, 2pm-5pm. 


To support the Five Year Forward View and ensure that our local health and care services are of high quality, effective and safe, Devon’s CCGs are developing a county-wide ‘sustainability and transformation plan’ (STP).


The STP will set out how we will work together to address the inequalities with health and wellbeing in our communities, care, quality and efficiencies in our care system. This event will explain what the STP is all about and capture your views about what should be included.

You are invited to join us to help achieve this. To book your place please ring freephone 08000 520 029 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

NHS 111 for Devon

The Governing Bodies of both Devon CCGs last week approved recommendations for Devon Doctors Ltd to provide the county’s new integrated urgent care service from 1 October 2016, subject to the contract being signed on 1 June. The proposed change of provider for the 111 element of the service comes after national NHS requirements were overhauled last year and South Western Ambulance Service Foundation Trust gave notice on its contract to run the service for Devon.

The Governing Bodies said Devon Doctors will deliver a new unified urgent care service that is well equipped to meet the challenges faced by NHS 111 services and better meet patients’ expectations.

Vanguard funding

NHS England recently announced the 2016/17 funding allocations for 47 out of the 50 New Care Model Programme Vanguards. The South Devon and Torbay Vanguard has been allocated £1.3million, and discussions are now taking place to identify how this funding can best be used to help implement our urgent and emergency care programme.

Annual Report and Accounts 2015/16

The CCG’s Annual Report and Accounts for 2015/16 was signed off at Governing Body last week and it is now available on our website. The approach to the Annual Report this year was to make it relevant to the public and focus on what the CCG has done this past year to improve service-users’ experience. This translated into a ‘review of the year’ section, which sets out some of the positive work we have done in the past year, and into several ‘spotlight’ pieces, which highlight in more detail the initiatives that have had a positive impact on patient services.

The full Annual Report and Accounts 2015/16 is available here. A shorter summary version – which contains the Annual Report and excludes the accounts, remuneration report, annual governance statement and other appendix items – is here.

Common illness and antibiotics survey

Healthwatch Torbay is running a survey asking people about their antibiotic use when dealing with common illnesses. It is aimed at people whodo not have a long-term illness (such as kidney disease, breathing problems, diabetes, heart diseases), and covers anyone from children to people aged up to 65. People can also comment on the care they’ve given to another family member in this age group. The survey ishere so if you can do anything to highlight it to patients, it would be appreciated.

Estates and Technology Transformation Fund update 

In the General Practice Forward View, launched in April 2016, a specific desire is made to go further and faster in supporting the development of the primary care estate and the greater use of technology to enhance patient care and experience. The Estates and Technology Transformation Programme guidance (here), issued last week, lays out the principles and processes to establish a pipeline of investment in estates and technology.

To secure funding from this programme, CCGs, practices and NHS England will need to complete four stages:

·       Stage 1 (end June) – CCG submits prioritised recommendations for investment

·       Stage 2 (end August 16) – NHS England completes an initial review

·       Stage 3 – CCGs, practices and NHS England work through due diligence

·       Stage 4 – Decision about formally approving the scheme will be made

Live waiting times for A&E and MIUs

Live waiting times for Torbay Hospital’s A&E and the local MIUs are now available on the Torbay and South Devon Foundation Trust website, here. The webpage is updated every five minutes and shows the average length of stay and the current number of patients at each.

Meningococcal W vaccination

Public Health England has written to schools asking them to encourage all Year 13 students to visit their GP surgery for a meningococcal W vaccination. Many students received meningococcal C vaccination in year 9 or 10 but will not have received protection against meningococcal W disease. The vaccination is being offered in response to a rapidly growing increase in cases of a highly aggressive strain of meningococcal W. The letter is here.

 Changes to Torbay’s health and wellbeing clinics

Devon Partnership Trust’s new Health and Wellbeing Clinics are now open in Torbay. The main one is at the Haytor Unit at Torbay Hospital, and is supported by a smaller clinic at the Chadwell Centre in Paignton. The two new clinics will become shared facilities with a range of teams working from hotdesks and touchdown spaces. These teams can now be contacted on 0300 555 5000.

Under the SMART Recovery programme, the clinics will be able to make far better use of mobile technology and introduce evidence-based care pathways for the first time. The plan is to introduce a Single Point of Access in Torbay later this year – one number, one call – allowing easier access to all of our services.

Culverhay in Paignton has now closed and Waverley in Torquay will close on 17 March. 

For further information, or any queries, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or 01392 208 949.

Rehab for people with Parkinson’s

A pilot project providing Pilates for people with Parkinson’s is being run by Sense Ability Therapy, a specialist neurological physiotherapy and balance rehabilitation service in South Devon. The pilot offers safe, effective rehab from an experienced neuro physiotherapist. Its benefits include improved posture, leg strength, core muscles and flexibility. The classes are in Kingskerswell Community Centre. For further information, contact 07775 844839.

A similar Parkinson’s class is run in Christow (07811 353734).

Strategy for carers
Department of Health is developing a new strategy for carers, setting out how more can be done. It will reflect carers’ lives now, the health and financial concerns they have, and give them the support they need to live well while caring for a family member or friend. To help develop the strategy, DH wants to hear from carers, those who have someone care for them, business, social workers, NHS staff and other professionals that support carers. The survey runs until 30 June and is here.

CQC SWASFT inspection – share your experience

The CQC will be inspecting the services provided by South Western Ambulance Service in June and wants to hear about people’s experiences, good and bad, of the service. You can do this by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., phoning 03000 616161 or completing an online form here.

Carers into employment – Wednesday 8 June, 10am-1.30pm, Newton Abbot Racecourse

This is a free event aimed at adults who provide or will provide care for another adult and are looking to return to or start working. There will be the opportunity to meet prospective employers, information about the rights for carers at work and work-related training, as well as advice on preparing for self-employment or setting up a small business. Registration and refreshment will be available from 9.30am and a light lunch will be provided. Places are limited. You can book online, here, or call Devon Carers on 08456 434 435 and speak to Kay Brown.

Welcome to the Training Hub

Devon Communities Together, the community council for Devon, supports community groups, the voluntary sector, social economy enterprise and business at all stages of development. They are there to support organisations that are big or small, established or new.

The wide range of courses available are:

                Business Support for Social & Community Enterprise

                Community Capacity Building

                Digital Skills & Marketing

                Events in the Community

                Equality & Diversity

                First Aid Training

                Health & Wellbeing

                Lone Worker Personal Safety

                Healthwatch Devon Training

                Devon Association of Local Councils Training

Campaign to end loneliness – workshop, 29 June 2016

Healthwatch Devon has chosen the theme of social isolation and loneliness as one of its consumer information topics for the coming year. This issue is one that people have told Healthwatch they are concerned about, and which affects rural and urban Devon. A workshop has been arranged for 29 June. If you’re interested in attending, you can book directly and easily online using this link. Places are limited, so please book early to avoid disappointment.

The intended audience are commissioners and providers of health, social care and other interested public sector bodies, parish, district and county councillors, voluntary and community sector organisations and other community representatives. Visit to find out more, or contact Caroline Lee at Healthwatch Devon (This email address is being protected from spambots. You need JavaScript enabled to view it.) if you have any questions about this event. 

Devon and Cornwall Police – Taser consultation

Devon and Cornwall Police are in the processes of reviewing the number of officers trained to carry Tasers and have a consultation out in relation to this. This link to their website news message ( explains all about it and includes a link to our online survey. The consultation will be closing on 30 June.

Herald Express: The consultation on proposed closures of four South Devon hospitals has been delayed, here.

Herald Express: The reasons why the current St Kilda's care home in Brixham has been condemned as “no longer fit for purpose” have been elaborated on at a meeting of Torbay Council's overview and scrutiny board, here.

Herald Express: Totnes MP Sarah Wollaston has spoken about proposals to close community hospitals in Paignton, Dartmouth, Ashburton/Buckfastleigh and Bovey Tracey, here.

Herald Express: Torbay and South Devon Foundation Trust has warned it continues to experience “extreme pressures” on its urgent and emergency service and chief executive Mairead McAlinden has issued a statement, here.

BBC: GPs in England have “dramatically” reduced the number of antibiotics they give to patients, latest figures from NHS Improvement show, here.

BBC: The NHS in England must get a grip on the delays patients face in being released from hospital, as the problem causes unnecessary harm and wastes money, the National Audit Office says, here.

BBC: More than 12,000 people in England are now safer and being looked after better in care homes than they were two years ago, the Care Quality Commission says, here.

BBC: Thousands of local pharmacies in England are at risk of closure because of cuts by the Department of Health, the campaign group Pharmacy Voices has said, here.

BBC: A&E delays in England have reached record levels, official figures from NHS England show, here.

BBC: Smokers should be offered and encouraged to use e-cigarettes to help them quit, says the UK’s Royal College of Physicians, here.

BBC: Morning flu jabs provoke a stronger immune response than those given in the afternoon, a study by the University of Birmingham shows, here.

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This is issue #19 of the Participation Update – 3 June 2016 If you have any questions, or would like to subscribe or unsubscribe from the distribution list, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.